Support & Training

We offer support and training to help you work with our CMS. If you need support, you can enter an IT Helpdesk ticket. If you want to learn how to do a specific task, take a look through our support articles, or if you want to look at your website in person with a member of our team you are welcome to come to one of our weekly drop-in training sessions.


The IT Web Services team supports two main themes for UBCO WordPress sites: UBC CLF 7 Basic and the Faculty & Department Child Theme. Select the image that most closely resembles your current website to access the specific support guides for your theme.

Campus Recreation website using the UBC CLF 7 Basic Theme

UBC CLF 7 Basic Theme

CLF 7 Basic is the standard UBC-wide WordPress theme for most UBC Okanagan administrative units. It is used to provide a baseline common look-and-feel for all UBC websites.

Read the CLF 7 Basic Theme Guide >

FCCS website using the Faculty/Dept. Child Theme

Faculty & Department Child Theme

The Faculty & Department Child Theme is used for the promotion of high-profile UBCO departments and prospective student-facing websites.

Read the Faculty & Department Theme Guide >


We encourage new CMS users to attend drop-in and build familiarity with the various WordPress platforms used at UBC Okanagan. Users are also welcome to attend drop-in for refreshers or help with a particular task on your website. You can also request 1-on-1 or group training.

Learn more about Training