What should I do if I fail to upload a PDF in WordPress?

Requirements:

  • You must be an administrator/editor of a website.
  • The new user must have an active CWL account.
  • The new user must be an active UBC employee to access the UBC Okanagan Content Management System.

What should I do if I fail to upload a PDF in WordPress?

If your website displays an error when uploading a PDF or the file doesn’t appear in the media library after uploading, please follow the instructions below.

  • On Windows: Use Print > Microsoft Print to PDF

    1. select File > Print

    2. choose “Microsoft Print to PDF” in the “Select Printer” section
    3. click on the print icon
    4. A window labeled “Save Print Output As” should appear. Click Save.

  • On macOS: Use Print > Save as PDF from the Preview tool

    1. File > Print

    2. Click the ‘Print‘ button in the pop-up window, then select ‘Save as PDF‘.

  • Alternatively, regenerate the PDF using a PDF-specific tool like Adobe Acrobat (saving directly from Adobe Acrobat also works)

If you continue to experience any issues, please submit a ticket in the UBC Self Portal.